KeepsakeHow do I get my documents out of Trustworthy?
How do I get my documents out of Trustworthy?
Download your documents from Trustworthy through the account or settings area of the app, which gives you your folders as ordinary files on your disk. That download is not a machine-readable export with a manifest — it is your filing structure expressed as folder names, which is enough for another program to reconstruct most of your categories automatically.
Before anything else: take the download whether or not you are going anywhere. A copy of your own documents on your own disk is worth having while everything is fine, and the moment you most want one is the moment an account is locked, a card is declined or a company changes hands.
This page is about what that download actually is, and what can be done with it.
Getting the download
Exporting is done from the account or settings area of the Trustworthy app, and the wording moves around between releases — look for the option to download or export your data, and expect it to be prepared in the background and delivered as a link or an archive rather than instantly.
We are deliberately not printing a click path here. Menu names in every product of this kind change several times a year, and a confidently wrong instruction wastes more of your time than no instruction. If you cannot find it, their support will tell you in one message, and asking is also a useful test of a company you are trusting with documents.
Two things to check when it arrives, because they are what makes the download worth having:
- Is every document there? Compare the count against what the app shows. Exports occasionally omit items that are shared with you rather than owned by you.
- Does it open? Unpack the archive and open two or three files. An export nobody has ever opened is a belief, not a backup.
What you get: folders, not a manifest
The download is your documents as files, arranged in the folders you filed them into. There is no manifest describing each document, no dates in machine-readable form, and no record of the fields the app displayed alongside a document.
That sounds worse than it is. The folder names are real metadata, and for most people they are most of the filing:
Trustworthy export/
Family IDs/
passport-ali.pdf
Insurance/
car-2026.pdf
Property/
lease.pdf
Taxes/
2025-return.pdfA reasonable importer can turn Family IDs/ into an identity category and Insurance/ into an insurance one, and keep the original heading as a tag in every case so nothing is lost in translation. What no importer can reconstruct is the dates: those were fields in the app, and they are not in the folder names.
The part you will redo: expiry dates
Expiry dates are the one thing worth a manual pass after any folder-shaped export, from any product. They are also the highest-value data in a document vault — a filed passport that nobody is reminded about is a filed passport that expires.
Before you cancel anything, while you can still see both, copy the expiry dates out. The efficient way is a spreadsheet with two columns — file name and expiry date — which you can then turn into a sidecar file that an importer will read, rather than typing dates into a form one at a time. The sidecar format is documented here, and it is nine columns of plain CSV.
For most households this is fifteen to thirty rows. Passports, driving licences, insurance policies, visas and professional certificates; nothing else really expires.
Before you cancel the subscription
- Take the download and check it. Open it, count it, and put a second copy somewhere that is not the same disk.
- Screenshot or copy out anything that was not a file — dates, reference numbers, notes typed into fields. Those live in the product, not in the export.
- Check what was shared with other people, and tell them, because their access ends when the account does.
- Keep the account alive until the new arrangement is genuinely working. A month of overlap costs one month and removes every "I will get it later" from the process.
None of this is specific to Trustworthy. It is the checklist for leaving any document product, and it is worth running through even if you are staying.
Step by step
- Request the download from the account area. Expect it to be prepared in the background. Unpack it somewhere you can see the folder structure.
- Open three files and count the rest. Confirm the export is complete and readable before you rely on it for anything.
- Copy the expiry dates into a spreadsheet. Two columns is enough: the file name and the date. Format the dates as YYYY-MM-DD text.
- Save the spreadsheet as keepsake-import.csv inside the folder. Optional, and it is what turns a folder of files back into a filed archive with working reminders.
- Import the folder. The importer recognises the export from its own folder names, maps the headings it knows, and keeps every heading as a tag.
Questions
Will I lose my folder structure?
No. The folder names are the part that survives an export intact, and a folder-tree importer reads them: recognised headings become categories and every heading is kept as a tag, so a folder Keepsake has no category for still leaves the document findable by the word you used.
Will the expiry dates come across?
Not automatically, because they are not in the download — the export is files in folders, not a manifest of fields. Copying them out before you cancel takes most households under half an hour, and a sidecar file turns that spreadsheet into an import rather than a typing session.
Does Keepsake connect to my Trustworthy account?
No, and it deliberately cannot. There is no sign-in, no OAuth prompt, no password of theirs asked for and no server of ours involved. Keepsake reads a folder that is already on your disk. An importer that needed the other company's cooperation would stop working the day they decided it should.
Is Trustworthy a bad product?
No. It is a polished product with a family-oriented feature set and a real business behind it, and if it suits you there is no reason to move. The honest differences are that it is a subscription service holding your documents on their infrastructure, and that its pricing sits well above what most households expect to pay for filing. Our comparison pages say where it beats us.
What if the download is missing documents?
Ask support before cancelling anything — that is the whole reason to check the export while the account still works. Items shared with you by another member, rather than owned by you, are the usual explanation.
Where Keepsake fits
Keepsake is our product, so read this part with that in mind. Everything above is true whether or not you use it, and most of it you can do with a folder and an afternoon.
Keepsake reads a Trustworthy download as a folder tree: it recognises the export from its own top-level folder names, maps the headings it has categories for, and keeps every heading as a tag so nothing is lost where it does not. It runs on Windows, Android and the web app from one shared definition, and it never contacts Trustworthy — the folder on your disk is the whole input.
Where we are genuinely different: no subscription holding your documents hostage, encryption that happens on your device so we cannot read them, sync through your own cloud account rather than our servers, and a legacy arrangement so someone else can open the vault when you cannot. Where they are ahead: a more finished family-collaboration experience, and an iOS app, which we do not have. See the comparison pages, which are written to be read by someone who might not choose us.